Frequently Asked Questions
Everything you need to know about shopping with Messina Hembry.
Are all your items authentic vintage and pre-loved?
Yes, every item at Messina Hembry is 100% authentic and carefully hand-picked by our expert sourcing team. We specialize in high-quality vintage and pre-owned designer clothing, ensuring each piece meets our strict quality standards.
How do you determine the condition of the clothing?
We use a rigorous grading system. Each product description includes details on the item's condition, noting any unique vintage character or minor wear. We aim to provide clear photography so you can see the exact state of the garment before purchasing.
What are your shipping rates and delivery times?
We offer worldwide shipping. UK standard delivery typically takes 2-3 business days, while international shipping can take 5-10 business days depending on the destination. Shipping costs are calculated at checkout based on your location and order weight.
Can I return an item if it doesn't fit?
Certainly. We offer a 14-day return policy from the date you receive your order. Items must be returned in the same condition they were sent, with all Messina Hembry tags still attached. Please refer to our Returns page for the full process.
How do I know if an item will fit me correctly?
Vintage sizing often differs from modern high-street sizing. To ensure the best fit, we provide specific measurements (such as pit-to-pit and length) in every product description. We recommend comparing these measurements to a similar item you already own.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.